Shipping Policy

At Charmsjoy, we strive to deliver your handmade pieces safely and promptly. Please review our shipping details below.

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🕒 Order Cut-Off Time

• Orders placed before 3:00 PM (GMT +7) will be processed starting the same day.

• Orders placed after 3:00 PM will be processed on the next business day.

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📦 Processing Time

• All orders are carefully handmade and prepared within 1–2 business days after confirmation.

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🚚 Shipping Time

• Standard delivery takes 3–5 business days depending on your location.

• You will receive a shipping confirmation email with tracking information once your order is dispatched.

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💰 Shipping Fee

• A flat shipping fee of 30,000 VND applies to each order, regardless of quantity.

• The shipping cost will be clearly displayed at checkout before you complete your order.

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📍 Shipping Coverage

• We currently deliver within Vietnam only. For international shipping inquiries, please contact us directly at [email protected].

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📝 Notes

• Delivery times may vary slightly during holidays or due to courier delays.

• If you do not receive your order within 7 working days, please contact us so we can assist you promptly.

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📩 Need Help?

If you have any questions regarding your shipment or tracking status, feel free to contact us at:

📧 Email: [email protected]
📞 Hotline: 0354563716