Terms and Conditions

   Welcome to Charmsjoy. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or purchasing from https://charmsjoy.com/, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. General Information

  • This website is operated by Charmsjoy, based in Viet Nam.

  • All products are handmade and may vary slightly in color, shape, or size due to the natural materials used.

2. Orders

  • All orders are subject to availability and confirmation.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Orders placed after 3:00 PM (GMT +7) will be processed on the next business day.

3. Pricing and Payment

  • All prices are listed in Vietnamese Dong (VND) and are inclusive of applicable taxes unless otherwise stated.

  • We accept secure payment via [list accepted payment methods].

  • A flat shipping fee of 30,000 VND will be applied per order and displayed at checkout.

4. Shipping

  • Processing time: 1–2 business days

  • Delivery time: 3–5 business days within Vietnam

  • Full details are available in our Shipping Policy

5. Returns and Refunds

  • If your item arrives damaged or incorrect, please contact us within 24 hours of receipt.

  • Returns for change of mind are accepted within 7 days, and the customer covers the return shipping fee of 30,000 VND.

  • Full details are available in our Return & Refund Policy

6. Intellectual Property

  • All content on this website — including images, text, designs, and logos — is the property of Charmsjoy and may not be reproduced without written permission.

7. Limitation of Liability

We are not liable for:

  • Delays caused by shipping providers or force majeure (e.g., natural disasters, pandemics)

  • Allergic reactions or misuse of products not in line with care instructions

  • Loss or damage caused by unauthorized third-party use of your data

8. Privacy

By using our site, you agree to the terms of our Privacy Policy, which outlines how we collect and use your personal information in compliance with applicable Vietnamese laws.

9. Changes to Terms

We may revise these Terms from time to time. Updates will be posted on this page. Continued use of the site after changes constitutes acceptance of the new Terms.