Privacy Policy

At Charmsjoy, your privacy and data security are important to us. We are committed to handling your personal information responsibly, in accordance with international best practices and applicable Vietnamese law, including Decree No. 13/2023/NĐ-CP on the Protection of Personal Data.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website: https://charmsjoy.com/.


1. Information We Collect

We may collect the following types of personal data:

  • Full name, phone number, email address

  • Shipping and billing address

  • Order information, purchase history

  • Payment information (processed via secure third-party gateways — we do not store your card details)

  • IP address, browser type, device ID, and usage data (via cookies or analytics tools)

We only collect personal data that is necessary for the purpose of providing our services.


2. Purpose of Data Collection

We collect and process personal data for the following purposes:

  • To process and deliver your orders

  • To provide customer service and respond to inquiries

  • To improve website performance and user experience

  • To send transactional communications (order updates, delivery status, etc.)

  • To comply with legal obligations under Vietnamese law

We do not sell or share your personal data with third parties for advertising purposes without your explicit consent.


3. Legal Basis for Processing

We process your personal data on the basis of:

  • Your explicit consent (e.g., when you fill out a contact form or subscribe)

  • Contract performance (e.g., order fulfillment)

  • Compliance with legal obligations

  • Our legitimate interest (e.g., improving our website and services)


4. Cookies and Tracking Technologies

We use cookies to:

  • Keep your shopping cart session active

  • Analyze website traffic and improve content

  • Store preferences for a better browsing experience

By using our website, you agree to the use of cookies in accordance with this policy. You may disable cookies via your browser settings.


5. Data Retention and Storage

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Vietnamese law (e.g., accounting, taxation).

Your data may be stored on secure servers located in Vietnam or abroad, depending on the hosting provider.


6. Your Rights

Under Vietnamese law and international best practices (e.g. GDPR), you have the right to:

  • Request access to your personal data

  • Correct or delete your personal data

  • Withdraw consent at any time

  • Object to or limit data processing

  • Lodge a complaint with the relevant authorities

To exercise these rights, please contact us using the information below.


7. Disclosure to Third Parties

We may disclose your data only to:

  • Third-party payment processors (e.g., PayPal, Stripe, Momo)

  • Logistics and shipping providers

  • Government agencies or regulators when required by law

We ensure all third parties follow appropriate data protection standards.


8. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.


9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be published on this page with a revised “Effective Date.” Continued use of our website constitutes your acceptance of the updated terms.


10. Contact Information

If you have questions, requests, or complaints about how we process your personal data, please contact:

Email: [email protected]
Phone: 0354563716
Address: Lô số 01 đường Võ Nguyên Giáp, Phường Ngũ Hành Sơn, Thành phố Đà Nẵng, Việt Nam